The Real Key to Influencing the Behavior of Other People

Why trust is not enough and why you need an emotional bank account.

May Pang
Better Humans
Published in
9 min readMay 22, 2023

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Image created by the author on Lexica

In my corporate job, my main role is to support complex and often distressed projects where millions of dollars are at stake. Emotions (particularly negative ones) are frequently running high, and the urgency is always elevated. I often get asked what my…

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Combining Storytelling with Science. Communication & Connection Coach. Would love to hear from you!💗may@mojomint.com 💙 www.mojomint.com. Based in Boulder, CO.